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General FAQ
Got a questions about a product or need some guidance on the best buys? Get in touch!
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Shipping & Delivery
For help tracking your order or arranging collection from one of our stores.
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Returns & Refunds
If you need assistance with refunds, returning a product, or after-sales care.
Shipping
Where do you ship to and from?
Where do you ship to and from?
Currently, we ship within the USA (We are exploring more countries). Shipping costs apply and are added during checkout.
Our warehouse is located in Southern California.
How long will it take to receive my order?
How long will it take to receive my order?
Orders ship on weekdays, with delivery times varying based on chosen shipping method.
Standard Shipping in 2-7 Business Days. Expedited shipping is available on all domestic orders (for an additional charge). Shipping available in the USA & UK with more to come.
Tracking information will be emailed once your order ships.
What is the shipping policy?
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. It could take up to 5+ days to fulfill an order.
- Once your order is fulfilled, you will receive an email notification with your tracking information (in some cases the tracking is delayed due to sync times).
- It is possible that certain orders may exhibit minor leakage problems, as well as occasional issues related to wax in specific bottles.
- Not all packaging is as seen on the sight (please Contact Us) for clarificaiton. If your order comes with a box we will do our best to get it to you in the best possible condition.
- We do not accept returns on alcohol, although if your item qualifies for a return please note shipping fees are non-refundable in the case of returns.
If we discover that what we shipped you was an error on our part it is up to you to ship the order back to us and we will re-inburse you for the shipping charges as well as whatever was returned.
For More Check Out Our Privacy Policy & Terms of Agreement!
Do you ship to P.O. Boxes?
Do you ship to P.O. Boxes?
Regrettably we cannot deliver to P.O. Boxes as the buyer must provide identification to verify age.