General FAQ

  • General FAQ

    Got a questions about a product or need some guidance on the best buys? Get in touch!

  • Shipping & Delivery

    For help tracking your order or arranging collection from one of our stores.

  • Returns & Refunds

    If you need assistance with refunds, returning a product, or after-sales care.

Contact Us

Reach Us At

Please give us a call at +619 295 9108

How long will it take to receive my order?

Standard shipping normally takes 3-5 days to get out. Expedited shipping is available on all domestic orders (for an additional charge) you will see options at checkout.

Ordering

Do I need to be over the age of 21 to place an order

YES - You must be at least 21 years of age to order alcohol, and a signature of someone at least 21 years of age is required upon delivery.

Is Alcohol Delivery Legal?

Yes, it is with Quality Liquor Store, we have all the licensing to keep things legal. We've been serving alcohol to our customers for years. We also have licensed contracts with established distributors, which means all of our products are 100% guaranteed authentic. Happy shopping!

Can we not include pricing or receipt?

Yes. Our invoices and packing slips do not include pricing on them. If you are looking for your receipt, please reference the order confirmation email that was sent to you when you placed the order.

Product Photo & Gift Box?

Although we try to keep up to date with photographs, we do not guarantee that the delivered product matches the product photograph. If you did in fact receive a bottle completely different (i.e. the name on the bottle is different from the description or title) please contact us.

To get the most accurate product, please always base purchases on item title and description - not photographs.

If you received a product with a different look, double check to see on the distiller's website to see if they updated their bottle look! Distillers are always changing the look of the bottle.

Packaging is not always included. This is due to the distributors that supply us with the product do not always provide us with the packaging. In addition, due to recent events the suppliers have had less production and shortages of supplies. (BUT, if the title of the item says with Gift Box or with Wood Box that means that the box is guaranteed to come with the delivery!)
If your package arrives damaged, reach out to us. We'll do our best to address the situation, though please be aware that we can't always guarantee the condition of the package during transit.

Pre-Order Items

You're early in line to getting an item that has not been released yet.

Why does my item say SHIPPED? Yet the tracking shows no movement.

Sorry for the confusion! It's not shipped until the release date written on the description page of the item *sometimes there are exceptions to this release date.

Our process is the following: You place the order. We process your order, which at this time a tracking number is created and you get an email saying that your order has shipped (with pre-orders you are in one of the first in line to be shipped).

We hold on to your individual tracking numbers until the pre-order item comes in stock. Once it's in stock, we pack your order and ship it out! Typically, there is a lot of pre-orders in which case we can not ship all the orders out in one day. Once it hits the restock date, please allow 1-5 business days for your order to be shipped out.

The tracking will now show movement - Great News it's heading your way! The tracking link will show a delivery time frame. Please be home to sign for the package. Enjoy!

If I have multiple non pre-order items can you ship out the other items first, then ship out the pre-order item later? No. We will ship out your order as one shipment. So if you have items on your purchase that we currently have in stock, please wait for the pre-order item to be in stock and we will then ship out your order in one package.

Shipping Protection

Shipping protection is a crucial service, particularly when purchasing from Quality Liquor Store.

Choosing shipping protection with Quality Liquor Store ensures your order is safely shipped and delivered to your specified address, offering peace of mind throughout the delivery process. This protection covers you until your order is confirmed as delivered via the provided tracking number, entitling you to a full refund for any pre-delivery shipping issues. Please note, once the order is confirmed as delivered, Quality Liquor Store's responsibility ends. It's essential to select a secure delivery location and promptly collect your order after delivery to prevent any post-delivery complications.

However, if you choose not to add shipping protection to your purchase, while your order is still covered by standard protections, Quality Liquor Store will not hold responsibility for any shipping issues. In such cases, you would need to directly contact the shipping company to seek compensation for any problems with your order. Essentially, shipping protection simplifies and secures the process of receiving compensation in the event of delivery issues, offering you a direct and hassle-free solution through Quality Liquor Store.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.