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General FAQ
Got a questions about a product or need some guidance on the best buys? Get in touch!
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Shipping & Delivery
If you need assistance with refunds, returning a product, or after-sales care.
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Returns & Refunds
If you need assistance with refunds, returning a product, or after-sales care.
Returns and Refunds
Do we offer refunds?
Do we offer refunds?
Please visit our Refund policy page to learn more.
My order was shipped back now what?
My order was shipped back now what?
In the event that an order is returned to our warehouse due to any of the following reasons:
- order refusal
- order cancellation
- rerouting the package to shipper
- rerouting package to a different address
- no pick up from courier location
- incorrect or incomplete addressprovided at checkout
- courier attempted delivery and no one or no persons above the age of 21 was home
- a chargeback was placed on an order that is in transit
- lack of accepting order in any way
A partial refund will be issued to your method of payment. We do not offer reshipments of the order for any failed deliveries
* if you still like the order, please place a new order on our site.
For more information regarding failed deliveries, please see our refund policy.
I would like to cancel my order
I would like to cancel my order
All sales are final and non-refundable. Should a cancellation be granted under extraordinary circumstances, a fixed 10% cancellation charge will be enforced.
If the refund or cancelation is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after (within 2-10 business days).
Most likely, we are not able to cancel an order so please double check before placing an order.
