Damaged bottles can disrupt an event, but a clear response plan prevents a shipping problem from becoming a safety or service problem.
1. Do not serve affected items
Keep leaking, cracked or contaminated bottles away from the service area. Wear protective gloves when handling broken glass and place the package somewhere guests cannot access it.
2. Document everything
Photograph the outer carton, shipping label, internal packaging and every damaged item before disposal. Record quantities and product names.
3. Contact the retailer promptly
Send the order number, photos and a concise description. Keep packaging until the retailer or carrier confirms whether it is needed for the claim.
4. Protect the event plan
Prioritize replacement of core bar items, simplify the menu and use backup bottles only when they fit the intended service. Do not substitute premium or restricted products without approval from the organizer.
5. Review future deliveries
Schedule alcohol to arrive several days before the event, inspect immediately and avoid leaving temperature-sensitive items unattended.
Review our shipping information before placing a time-sensitive event order.
