An incorrect employee gift bundle should be corrected discreetly and consistently. Pause distribution as soon as the problem is found so some employees do not receive the intended gift while others receive a different one.
Document the discrepancy
Compare the approved bundle list with the delivered contents. Record missing, substituted, damaged or incorrectly personalized items and photograph representative examples.
Separate affected bundles
Keep unopened incorrect bundles together with their packaging. Do not ask employees to exchange items among themselves, and do not distribute alcohol to anyone whose preference or eligibility has not been confirmed.
Contact the supplier with one complete report
Provide the order number, quantity affected, photographs, delivery date and recognition deadline. Ask about available correction, replacement or credit options.
Create a fair backup
If replacements cannot arrive in time, offer all affected employees the same alternative or a choice of equal value. Browse whiskey, tequila or wine only after confirming recipient preferences.
Respect workplace policies
Provide a non-alcoholic alternative without requiring an explanation. Check company gift rules, recipient age and destination eligibility before reshipping.
Prevent repeat mistakes
- Use one approved recipient file.
- Assign a unique bundle code to each gift type.
- Request a sample before a large run.
- Inspect deliveries before distribution.
- Allow correction time before the milestone date.
