Quick Guide to Contents

1. Delivery goal
2. Returning Damaged Goods
3. Failed Delivery
4. Refund Process
5. Late Or Missing Refunds
6. Damages and Issues
7. Exceptions / Non-Returnable Items

 

1: Delivery goal

At Quality Liquor Store, we prioritize the safe delivery of your orders and are committed to providing a seamless experience from start to finish. We can be reached through our Contact us page.

2: Returning Damaged Goods

• If a product sustains major damage in transit or upon delivery, we offer a 100% product refund.
• To initiate a refund or replacement item, please submit a claims form through our Contact Us page with "Returning an order" a member of our team will reach within 3 to 5 business days.
• We'll provide you with a return shipping label and instructions for sending your package back to us. 
• Once we've checked your return, we'll email you to confirm receipt of your item and let you know if your refund has been approved or rejected.
• Once approved, your refund will be processed and credited back to your original payment method within a set timeframe.
• Please note: unauthorized returns will not be accepted.

3: Failed Delivery

• Customers are responsible for the shipping costs of returned items in the event of a failed delivery.

4: Refund Process

• Authorized refunds or cancellations will be promptly processed, with a credit issued to your original payment method or credit card. Please allow up to 10 business days for the credit to appear.

5: Late Or Missing Refunds

• If you're waiting for a refund and haven't received it yet, first check your bank account. Then, contact your credit card company and your bank. If after doing this you still haven't received your refund, please reach out to us through our Contact Us page.

6: Damages and Issues

• Please inspect your order upon receiving. If you notice any damage or receive the wrong item, contact us within 15 days so we can address the issue promptly. You can reach us through our Contact Us page.

7: Exceptions / Non-Returnable Items

• Certain items, such as perishable goods and custom products, are non-returnable. Please contact us if you have questions about the eligibility of your item for return.
• Returns are not accepted for sale items or gift cards.

Your satisfaction is essential to us. If you have any questions or concerns, please don't hesitate to contact our dedicated customer service team.