14-Day Return Policy
Thank you for shopping with Quality Liquor Store. We want you to feel confident in your purchase. If you are not completely satisfied, please review our return policy below.
Return Window
We accept returns within 14 calendar days of delivery.
Return Eligibility
To be eligible for a return:
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Items must be unused, unopened, and in their original packaging
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Proof of purchase is required
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Certain items may be non-returnable where prohibited by law
Return Process
To initiate a return, please contact our customer service team within the 14-day return window. Provide:
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Your order number
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A brief reason for the return
Once approved, we will provide return instructions. Items returned without prior authorization will not be accepted.
Return Shipping & Fees
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Customers are responsible for return shipping costs
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Original shipping charges are non-refundable
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A 10% restocking fee will be deducted from all approved refunds
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If a shipment is refused and returned to us, the customer is responsible for both outbound and return shipping costs
Refunds
Refunds are issued to the original payment method after the returned item is received and inspected. Processing times may vary depending on your payment provider.
Exchanges
If you wish to exchange an item, please contact customer service and we will assist based on product availability.
Exclusions
Some products may be excluded from returns due to regulatory restrictions or items marked as final sale. These exclusions will be noted at the time of purchase.
Contact Us
If you have any questions about this policy, please contact Quality Liquor Store customer support. We’re happy to help.
